How to Find the Best Bounce House Rental Company for Your Next Event

Posted on September 29, 2024

Planning an event can be a lot of fun, but it also comes with a fair share of responsibilities—especially when you’re considering adding a bounce house to the mix. Whether you’re hosting a child’s birthday party, a school carnival, or a corporate family day, a bounce house is sure to be a hit. However, choosing the right rental company can make or break your event. With so many options out there, how do you ensure you’re making the best decision?

Selecting a reputable and reliable bounce house rental company is not only about finding the best deal. It’s also about ensuring the safety of your guests, receiving excellent customer service, and securing quality equipment that will provide hours of entertainment without any worries. This guide will walk you through how to find the best bounce house rental company for your next event—whether it’s big or small.

Understand Your Event Needs

Before you start browsing for bounce house rental companies, it’s essential to have a clear understanding of your event’s specific needs. Knowing the type of event you’re hosting, the number of guests, and the venue’s size will make it easier to choose the right bounce house rental and ensure everything runs smoothly. Here are the key factors to consider:

1. Type of Event

Different types of events call for different types of bounce houses. A small birthday party may only require a basic bounce house, while a larger event like a school carnival or corporate picnic might need something more elaborate, such as an obstacle course or a bounce house with attached water slides.

For Kid’s Parties

Look for fun, themed bounce houses featuring characters or designs that match the theme of your event. These are a hit with children and will make the experience even more memorable.

For Larger Events

You may want to rent multiple bounce houses or a combination of inflatables, such as water slides or obstacle courses, to accommodate a larger crowd and keep everyone entertained.

By understanding the type of event you’re hosting, you can better match the bounce house to the theme, ensuring the rental company can provide options that fit your vision.

2. Event Size and Number of Guests

How many people are attending your event? The number of guests is a crucial factor when selecting a bounce house. A larger bounce house or multiple inflatables will help accommodate bigger groups, while smaller, more intimate gatherings will be fine with a single unit.

For Small Gatherings (10-20 guests): A basic bounce house should be sufficient.
For Medium Gatherings (20-50 guests): Consider a combination unit (bounce house with slides or obstacle courses).
For Large Events (50+ guests): Multiple inflatables or larger units like combo sets will ensure that guests don’t have to wait long to enjoy the fun.

Always make sure the bounce house capacity matches your guest list. Overcrowding inflatables can increase the risk of accidents, so it’s essential to plan for ample space and time for everyone to enjoy safely.

3. Venue Considerations

The location of your event is another crucial element when choosing the right bounce house. Whether you’re hosting an outdoor event in your backyard or a larger event at a park or rented venue, you’ll need to consider the space available and the surface on which the bounce house will be placed.

Outdoor Venues

Ensure you have enough flat, open space to accommodate the size of the bounce house. Be mindful of overhead obstructions like trees or power lines. Also, consider the weather—if it’s going to be a hot day, a covered or shaded area might be necessary, especially in places like Las Vegas where heat can be extreme.

Indoor Venues

For indoor parties, measure the ceiling height and floor space to make sure the bounce house fits comfortably. Indoor bounce houses are typically smaller, but you’ll still need to confirm that there’s enough room for safe operation.

Power Supply

Bounce houses require continuous airflow, so a reliable power source is essential. Ensure your venue has access to an electrical outlet, or confirm with the rental company if they provide generators for outdoor locations.

Check for Safety and Insurance

When renting a bounce house, safety should be your top priority. Ensuring that the bounce house rental company adheres to strict safety standards will give you peace of mind, knowing that your guests—especially children—are playing in a safe environment. Additionally, working with a company that has proper insurance and licensing protects you from potential liabilities. Here’s what to look for:

1. Safety Standards

A reputable bounce house rental company will prioritize safety, not only in how they maintain their equipment but also in how they set up and monitor the bounce houses during events. Here are some key safety considerations:

High-Quality, Durable Materials

Ensure that the bounce house is made from commercial-grade materials like heavy-duty vinyl or PVC. These materials are more durable and safer than the lightweight plastics used in cheaper bounce houses.

Regular Inspections and Maintenance

Ask the rental company how often they inspect their equipment. Bounce houses should be checked for wear and tear after each use and undergo regular maintenance to ensure they are in excellent condition. Torn seams, weak stitching, and malfunctioning blowers can lead to accidents.

Setup by Trained Professionals

The bounce house should be installed by trained professionals who understand the importance of anchoring the equipment securely. Strong winds or unstable surfaces can cause inflatables to tip over if not properly secured. Ensure the company uses heavy-duty stakes or sandbags, depending on the surface.

On-Site Supervision

Some companies offer staff to supervise the bounce house during the event. This can be a valuable service, especially for larger events, as it ensures someone is always monitoring the kids and enforcing safety rules, such as limiting the number of children inside at one time.

By asking about these safety measures, you can ensure that your guests will have a fun and safe experience at your event.

2. Insurance and Licensing

Working with a bounce house rental company that is fully insured and licensed is non-negotiable. This not only shows that they take their business seriously, but it also protects you from any potential legal issues. Here’s why insurance and licensing matter:

Liability Insurance

Ensure the rental company has liability insurance. This protects you from being held responsible in case someone gets injured while using the bounce house. Accidents can happen, and without proper insurance, you could be financially liable for medical bills or legal fees.

Worker’s Compensation Insurance

If the company’s employees are on-site for setup or supervision, it’s important that they are covered by worker’s compensation insurance. This protects you in case one of their staff members is injured while working at your event.

Business License

Make sure the company is licensed to operate in your area. This ensures they are meeting local regulations and standards, adding an extra layer of credibility and trustworthiness. In cities like Las Vegas, specific permits or licenses may be required for public events or rentals in certain venues.

3. Ask About Safety Certifications

Look for companies that carry industry-recognized safety certifications. These certifications show that the company is committed to maintaining high standards for safety and operation. For example, some companies might be members of organizations like the Safe Inflatable Operators Training Organization (SIOTO) or have certifications from other similar bodies.

Companies with certifications are typically better trained in setting up inflatables safely, properly educating customers on usage guidelines, and maintaining their equipment to the highest standards.

Read Reviews and Get Referrals

When it comes to finding the best bounce house rental company, nothing speaks louder than the experiences of other customers. Reading reviews and asking for referrals can help you gauge the reliability, professionalism, and quality of service a company provides. In the digital age, word of mouth often comes in the form of online reviews and social media recommendations, but personal referrals can also be a valuable resource. Here’s how to use both to your advantage:

1. Check Online Reviews

One of the quickest ways to assess a bounce house rental company’s reputation is by reading online reviews. Popular platforms like Google, Yelp, and Facebook allow previous customers to leave feedback about their experiences, giving you insights into the company’s strengths and weaknesses. Here are a few things to keep in mind when reading reviews:

Overall Rating

Pay attention to the overall star rating, but don’t rely on it exclusively. A company with mostly 4- and 5-star reviews is generally a safe bet, but it’s important to dig deeper.

Recent Reviews

Focus on the most recent reviews to get a sense of how the company is performing now. A company may have had great service a year ago, but recent negative reviews could be a red flag that their quality has declined.

Detailed Comments

Look for reviews that provide specific details about the experience. These are often more reliable than one-word reviews like “great” or “terrible.” For example, a review that mentions the cleanliness of the bounce house, punctuality of the staff, and smooth setup process is more useful than a simple 5-star rating.

Company’s Response to Reviews

How a company responds to negative feedback can be very telling. If they address concerns professionally and offer solutions, it shows they care about customer satisfaction. On the other hand, ignoring or dismissing complaints might indicate poor customer service.

2. Ask for Referrals

In addition to reading online reviews, personal referrals from friends, family, or event planners can be incredibly helpful. People you trust can give you first-hand insights into a company’s performance, and often, you’ll get recommendations for companies you wouldn’t have found online. Here’s how to approach getting referrals:

Ask Other Parents or Hosts

If you’ve attended an event with a bounce house rental, don’t hesitate to ask the host about their experience. This can give you valuable insights into the company’s professionalism, pricing, and whether or not they’d use them again.

Seek Recommendations from Local Communities

Check out local Facebook groups, community forums, or parenting groups. People often share their experiences with local businesses and can provide recommendations for bounce house rental companies that specialize in your type of event. These groups are also helpful for getting honest, unfiltered opinions.

Event Planners or Party Coordinators

If you’re working with an event planner, they likely have experience with various rental companies and can recommend trustworthy options. Event professionals often work with these vendors regularly and can give you insights on which companies are dependable and which to avoid.

3. Look for Testimonials or Case Studies

Many reputable bounce house rental companies will showcase testimonials or case studies on their websites. While these are likely to highlight positive experiences, they can still be useful for understanding the kind of events the company specializes in and how they handle different situations.

Customer Testimonials: Look for testimonials that speak to the quality of the company’s service, equipment, and overall experience. While these are usually curated for positive feedback, reading through multiple testimonials can still help you spot consistent themes, like punctuality or professionalism.
Case Studies: Some companies provide case studies of past events, showcasing how they handled logistics, setup, and customer service. These are particularly helpful if you’re planning a large event like a corporate outing or community festival and want to see how the company has managed similar events in the past.

4. Verify the Company’s Reputation

Once you’ve gathered reviews and referrals, you can take a few additional steps to verify the bounce house rental company’s reputation:

Check Their Website and Social Media: A professional, well-maintained website and active social media presence can indicate that the company is invested in their business and customer base. Look for photos of past events, safety certifications, and customer interactions.
Better Business Bureau (BBB) Rating: Check if the company is listed with the BBB and review their rating. This can give you an idea of how they handle complaints and whether they are a reputable business in the community.

Compare Prices and Packages

When planning any event, budget plays a significant role in your decision-making process. Bounce house rentals can vary widely in price depending on factors like the size, type, and duration of the rental. To make sure you’re getting the best value for your money, it’s essential to compare prices and packages from different rental companies. However, remember that the lowest price isn’t always the best option—considering the full scope of what’s included in a rental package is key to making an informed decision. Here’s how to effectively compare prices and packages:

1. Understand What’s Included in the Price

When comparing prices, it’s important to know exactly what’s included in each company’s rental package. The base price might not tell the whole story—additional fees for delivery, setup, and other services can significantly impact the total cost. Here are some common factors that may or may not be included in the price:

Delivery and Setup

Some companies include delivery and setup in the base price, while others may charge extra depending on the distance to the event location or the complexity of the setup. Make sure to clarify these details upfront to avoid any surprise fees.

Pickup and Breakdown

Similar to setup, some companies may charge a fee for taking down the bounce house and removing it from your venue after the event. Others may offer this as part of the package. Always verify what’s covered before making a decision.

Duration of Rental

Rental companies may charge different rates based on how long you plan to use the bounce house. A typical rental might last 4 to 6 hours, but some companies offer full-day or multi-day rentals for an additional fee. If your event is running all day, make sure the bounce house rental can accommodate those hours.

Additional Features

Some companies offer packages that include extras like water slides, obstacle courses, or themed inflatables. While these options may be pricier, they can add significant value to your event, especially if you’re hosting a large crowd or want to keep guests entertained for longer periods.

By thoroughly understanding what each package includes, you’ll be better equipped to evaluate the true value of each rental option.

2. Ask About Hidden Fees

Hidden fees can quickly turn a seemingly affordable rental into an expensive one. When getting quotes from rental companies, ask about potential extra charges that might not be listed in the initial pricing. Some common hidden fees to watch out for include:

Cleaning Fees

Some companies may charge extra if the bounce house isn’t returned in pristine condition. Make sure to ask if there’s a cleaning fee for normal wear and tear or if it only applies to extreme situations.

Weather Cancellation Fees

If you’re hosting an outdoor event, it’s crucial to understand the company’s policy on weather-related cancellations. Some companies may allow you to cancel or reschedule due to inclement weather for free, while others might charge a fee if the rental is already scheduled or delivered.

Late Fees

If your event runs longer than anticipated, you might be charged a late fee for keeping the bounce house beyond the agreed-upon rental period. Be clear about how these fees work and plan accordingly.

To avoid unpleasant surprises, always ask for a detailed breakdown of all potential costs before signing any rental agreement.

3. Look for Package Deals

Many bounce house rental companies offer package deals that can help you save money if you need multiple inflatables or additional party equipment. If you’re also renting other items like tables, chairs, or concessions, a package deal might be more economical than renting each item individually. Here are some common package deal offerings:

Combo Bounce House Packages

These packages typically include multiple inflatables, such as a basic bounce house paired with a water slide or obstacle course. They’re great for large events where you need to entertain a crowd of different ages.

Party Equipment Bundles

Some companies offer packages that include everything you need for the event, such as bounce houses, tables, chairs, and party tents. These bundles can save you both time and money, as you’ll be renting all the essentials from one provider.

Themed Event Packages

If you’re hosting a themed event, such as a superhero or princess party, look for packages that include themed bounce houses along with matching decorations or party favors. This can simplify your planning and create a more cohesive event atmosphere.

While these packages may seem pricier upfront, they often provide significant value by bundling multiple items at a discounted rate. Always compare these options to see if a package deal fits your event needs and budget.

4. Negotiate When Possible

Don’t be afraid to negotiate when booking your bounce house rental. Many companies are willing to offer discounts, especially if you’re renting during an off-peak season, booking multiple inflatables, or renting for an extended period. Here are some tips for effective negotiation:

Ask About Off-Season Discounts

If your event is taking place outside the peak summer season, there’s a good chance you can negotiate a lower rate. Bounce house rentals often slow down during the cooler months, making companies more open to offering deals to secure your business.

Book Early

Some companies offer discounts for booking far in advance. Not only does this give you peace of mind, but it can also lock in a better price.

Mention Referrals or Repeat Business

If you were referred to the company by a previous customer or you’re a returning customer yourself, mention this when negotiating. Many companies offer referral discounts or perks for loyal customers.

While not all companies will be open to price negotiations, it’s always worth asking—especially if you’re booking a larger rental or package.

5. Consider Value Over Price

When renting a bounce house for your event, customer service can make or break your experience. Beyond the quality of the bounce house itself, the service you receive from the company—from your first inquiry to the final pickup—plays a crucial role in ensuring your event goes smoothly.

Exceptional customer service not only enhances your overall experience but also gives you confidence that any issues will be promptly resolved. Here’s what to look for when evaluating the customer service of a bounce house rental company:

Ensure Great Customer Service

1. Responsiveness and Communication

One of the first indicators of good customer service is how quickly and effectively a company responds to your inquiries. Whether you’re asking about availability, requesting a quote, or clarifying rental terms, a reliable company will be prompt and professional in its communications. Key things to watch for include:

Quick Response Times

A reputable bounce house rental company should respond to emails, phone calls, or online inquiries within a reasonable timeframe, ideally within 24 hours. Slow or unresponsive communication can be a red flag, indicating a lack of professionalism or reliability.

Clear and Professional Communication

Look for a company that provides clear, detailed information. Whether explaining pricing, terms of service, or safety guidelines, the company’s representatives should be patient, courteous, and knowledgeable. Avoid companies that give vague answers or seem unwilling to provide specifics.

Availability for Questions and Concerns

The best companies are readily available to answer questions at every stage of the rental process. Whether it’s before, during, or after your event, you should feel comfortable reaching out to them for assistance.

2. Flexible and Accommodating

Every event is different, and a great bounce house rental company will understand that flexibility is key to providing top-notch service. Whether you have special requirements or last-minute changes, a company that is willing to accommodate your needs will help ensure your event runs smoothly. Here are some signs of flexibility to look for:

Customizable Packages

A company that offers customizable rental packages shows that they are willing to tailor their services to fit your event’s specific needs. Whether you need extended rental hours, additional inflatables, or extra setup time, a flexible company will work with you to create the perfect package.

Last-Minute Changes

Things don’t always go as planned, especially when hosting events. A company that can accommodate last-minute changes, such as altering the delivery time or switching equipment due to weather, is invaluable. Be sure to ask about their policies for last-minute adjustments and cancellations, as this will give you peace of mind in case of unexpected changes.

Handling Special Requests

If your event has unique requirements, such as a specific bounce house theme, or needs for indoor vs. outdoor setups, a great rental company will go the extra mile to meet those needs.

3. Professionalism on the Day of the Event

The level of professionalism shown by the rental company on the day of your event is a critical aspect of customer service. From punctuality to proper setup and teardown, the company should demonstrate their commitment to ensuring your event goes off without a hitch. Here’s what to expect from a professional company on event day:

Punctuality: The company should arrive on time to set up the bounce house well before your event starts. Nothing adds stress to an event more than waiting for rentals to arrive when your guests are already present.
Efficient and Safe Setup: Setup should be handled by trained professionals who know how to properly secure the bounce house to ensure safety. They should also walk you through any operational guidelines, such as how to manage the blower or enforce rules for the children using the bounce house.
Friendly and Helpful Staff: Whether they’re setting up, supervising the bounce house during the event, or taking it down afterward, the staff should be courteous, friendly, and professional. A positive interaction with the staff can make your event more enjoyable and stress-free.

4. Problem-Solving and Support

Even with the best planning, unforeseen issues can arise during your event. Whether it’s a malfunctioning blower or unexpected weather conditions, the company’s ability to resolve problems quickly and efficiently is essential. Here’s what to look for in terms of problem-solving support:

On-Call Support During the Event

Some companies offer on-call support during your event to address any potential issues with the bounce house. Whether the equipment needs troubleshooting or you have other concerns, having quick access to customer service can prevent minor problems from becoming major headaches.

Clear Contingency Plans

A great company will have a plan in place for dealing with unexpected issues, such as weather-related cancellations or equipment malfunctions. Make sure to ask what their policies are in case something goes wrong and how they’ll help resolve the situation.

Refund or Compensation Policies

In the unlikely event that something goes wrong—like the bounce house failing to operate as expected—the company should have a clear refund or compensation policy. Knowing that the company stands behind its services provides additional peace of mind.

5. Post-Event Follow-Up

Excellent customer service doesn’t end when the event is over. A reputable bounce house rental company will often follow up with you after your event to ensure everything went smoothly and to address any lingering concerns. This extra step demonstrates their commitment to customer satisfaction and can help foster a long-term relationship. Here’s what to expect post-event:

Post-Event Feedback: Some companies will ask for feedback after the event to ensure they met your expectations. This shows that they value their customers and are constantly working to improve their services.
Invitation to Review Their Services: Many companies will encourage you to leave a review of your experience, whether on their website, Google, or social media platforms. Positive reviews help them grow, while constructive feedback allows them to improve.